Refund & Cancellation Policy
Kenytra LTD — Registered in England & Wales, Company No. 16505513
How to cancel
Send a cancellation request to support@kenytra.co.uk with the company name, quotation or invoice reference and the service concerned. Do not send card details. We will confirm the service affected and the cancellation date in writing.
Monthly services
The notice period is 14 calendar days before the next monthly renewal. If notice is received later, cancellation takes effect at the end of the following billing period. The initial commitment is one month. The accepted quotation must confirm the renewal date and any different notice period.
Project deposits and work completed
This policy refunds a project deposit in full if no work has started and no specifically approved non-recoverable third-party cost has been incurred. Once work has started, completed work and approved non-recoverable costs are deducted from the amount paid; any unused balance is refundable. We will provide an explanation of those deductions. This is subject to the accepted quotation and applicable law.
Refund timing
Where a refund is agreed, the processing period is 14 calendar days after written confirmation of the amount. Refunds are made to the original payment method where possible. A bank or card provider may need additional processing time.
Issues with delivery
If you believe the delivered work does not match the agreed scope, contact us with the relevant details so the issue can be reviewed. This policy does not remove any cancellation, refund or other right that applies by law.
Governing law
These terms are governed by the laws of England and Wales.